Help & support
If this is a medical emergency, contact your nearest emergency service or hospital immediately. Lavamozu Health is not an emergency service.
How do I know a specialist is genuine?
Only specialists whose identity and professional licence have been reviewed and approved by our team can publish a profile and accept bookings.
When is my payment released?
Your payment is held in escrow when you book, and released to the specialist only after the session is marked completed.
Can a specialist see my phone number?
No. All coordination happens inside the secure booking chat. Contact details are never shared through the platform.
How are mental-health bookings handled?
They use the same secure, participant-only model with discreet presentation. Nothing about the nature of your booking is shown publicly.
How do I cancel or reschedule?
Open the booking from My bookings and use the booking actions there, or message the specialist in the booking chat.
Something is wrong with my medication order.
Open My orders to see the fulfilment timeline, then contact support with your order reference.