Terms of Service
Effective 15 September 2026. These Terms of Service govern the use of LAVAMOZU HEALTH, a digital health marketplace operated by LAVAMOZU CONSULT (RC 9808460) in Nigeria.
- Legal entity
- LAVAMOZU CONSULT
- Registration
- RC 9808460
- Trading name
- LAVAMOZU HEALTH
- Contact
- health@lavamozu.com.ng
1. Eligibility
You may use the Platform only if: You are legally capable of entering into a binding agreement; The information you provide is accurate and not misleading; You comply with these Terms and applicable law; and You satisfy any additional eligibility requirements applicable to a particular Service. Where the Platform permits use by minors or persons lacking legal capacity, such use must be subject to the consent and supervision requirements established by applicable law and the Platform.
2. Account Registration
Certain features require you to create an account. You agree to: Provide accurate and complete information Keep your account information current Maintain the confidentiality of your login credentials Use your account only for lawful purposes Immediately notify us of suspected unauthorised access Accept responsibility for activity conducted through your account, subject to applicable law You must not: Create an account using another person's identity without authorisation Impersonate another person Provide false professional or healthcare credentials Create accounts for fraudulent purposes Allow another person to use your account where such use is prohibited We reserve the right to suspend or terminate accounts where we reasonably believe that the account information is false, fraudulent, compromised or being used unlawfully.
3. Healthcare Professionals
LAVAMOZU HEALTH may facilitate access to Healthcare Professionals who provide professional services through or in connection with the Platform. Each Healthcare Professional remains responsible for the professional healthcare services they provide, including their clinical judgment, professional decisions, diagnosis, treatment recommendations, prescriptions where legally permitted, and conduct. Healthcare Professionals are expected to maintain the professional registration, licences, qualifications and authorisations required for the services they provide. The Platform undertakes verification and onboarding procedures for Healthcare Professionals and Pharmacy Partners before they become publicly discoverable on the Platform, as described in the Platform's verification requirements. Relevant Nigerian professional regulators include bodies such as the Medical and Dental Council of Nigeria and the Nursing and Midwifery Council of Nigeria. The NMCN's published professional code, for example, emphasises informed consent, confidentiality and professional conduct.
4. Independent Professional Relationship
Unless expressly stated otherwise, LAVAMOZU HEALTH does not itself provide the professional clinical service merely by facilitating a Client's connection with a Healthcare Professional. The professional relationship between a Client and Healthcare Professional may therefore be governed by: Applicable Nigerian law Professional regulatory requirements Applicable professional standards Informed consent The Healthcare Professional's professional obligations Any additional agreement or documentation applicable to the particular service Nothing in these Terms is intended to replace the professional judgment or legal obligations of a Healthcare Professional.
5. Healthcare Information and Records
The Platform may allow Clients and authorised Healthcare Professionals to create, upload, access, store or exchange health-related information, including where necessary: Medical history Symptoms Diagnoses Treatment information Medications Allergies Laboratory or diagnostic information Appointment information Care plans Clinical notes Photographs or other healthcare-related materials Other information reasonably necessary for providing or managing healthcare services Lavamozu Health connects you to emergency responders. It does not provide emergency care or guarantee response times. Always call 112 first. Health information will be handled in accordance with our Privacy Policy, applicable data-protection law and applicable professional confidentiality requirements. Because healthcare services involve sensitive information, LAVAMOZU HEALTH will maintain appropriate technical and organisational safeg
6. Payments
Where payment is required, the applicable price will ordinarily be displayed before the Client completes the transaction. Prices may include: Professional service fees Platform or booking fees Delivery charges Applicable taxes Medication/product charges Other disclosed charges Payment processing may be performed by third-party payment service providers. LAVAMOZU HEALTH may not have access to complete payment-card information where such information is processed directly by the applicable payment provider.
7. Refunds and Cancellations
Refund eligibility may depend on: The type of Service The time of cancellation Whether the Service has already commenced Whether a provider has incurred an applicable charge Applicable consumer-protection requirements The specific refund policy displayed at the time of booking The applicable refund policy shall be made available to Clients before or at the time of purchase where reasonably practicable.
8. Medication and Pharmacy Services
Where the Platform facilitates medication or pharmaceutical services, such services shall be provided in accordance with applicable laws and regulatory requirements. LAVAMOZU HEALTH does not authorise a Client to purchase, obtain, possess or use medication unlawfully. Where a prescription is legally required, the applicable prescription requirements must be satisfied. Pharmacy-related activities must comply with applicable Pharmacy Council of Nigeria requirements and other applicable laws. The Pharmacy Council currently publishes regulatory materials concerning electronic pharmacy services. LAVAMOZU HEALTH reserves the right to refuse, cancel or restrict an order where: A prescription is required but has not been validly provided The order appears fraudulent The medication cannot lawfully be supplied The information supplied is insufficient The requested product is unavailable Fulfilment would violate applicable law or regulatory requirements
9. No Guarantee of Medical Outcome
LAVAMOZU HEALTH does not guarantee: A particular diagnosis A particular treatment outcome Recovery from an illness Availability of a particular Healthcare Professional Continuous availability of the Platform That a Healthcare Service will be suitable for every individual That a particular medication or treatment will produce a particular result Healthcare outcomes may vary from person to person. Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.
10. Communication Through the Platform
Where the Platform provides messaging, video, audio, notifications or other communication tools, Clients and Healthcare Professionals agree to use those tools responsibly and only for legitimate purposes. Users must not use the Platform to: Harass or threaten another person Transmit unlawful material Distribute malware Commit fraud Impersonate another person Solicit inappropriate personal relationships with healthcare users or providers Circumvent Platform procedures Collect another person's personal information without authorisation Move transactions or healthcare arrangements outside the Platform for the purpose of evading applicable Platform rules or fees
11. Professional Verification
Where LAVAMOZU HEALTH represents a Healthcare Professional as verified, the meaning and scope of "verified" shall be limited to the verification procedures actually performed by LAVAMOZU HEALTH. Verification does not constitute: A guarantee of professional competence A guarantee of treatment outcome An endorsement of every professional decision A substitute for independent professional or regulatory oversight
12. User Content
Where the Platform permits you to submit information, reviews, documents, images, messages or other content, you remain responsible for the content you submit. You represent that you have the right to submit such content and that doing so does not unlawfully infringe another person's rights. Healthcare information submitted through the Platform will be handled according to the Privacy Policy and applicable healthcare/data-protection requirements.
13. Prohibited Activities
You must not use the Platform to: Violate any law or regulation Commit fraud or facilitate fraud Impersonate another person Submit false health information Abuse healthcare professionals or other users Interfere with Platform security Reverse engineer or unlawfully copy the Platform Introduce malicious software Attempt to access another user's account Scrape or systematically collect Platform information without permission Misuse another person's health information Use the Platform for unlawful pharmaceutical transactions Otherwise interfere with the legitimate operation of the Platform
14. Intellectual Property
Unless otherwise stated, the Platform and its contents, including its software, branding, logos, designs, text, graphics, interfaces and other materials, are owned by or licensed to LAVAMOZU HEALTH. You may not reproduce, modify, distribute, sell, licence, reverse engineer or commercially exploit Platform materials without prior written permission, except where permitted by law. Nothing in these Terms transfers ownership of LAVAMOZU HEALTH's intellectual property to you.
15. Third-Party Services
The Platform may integrate with third-party services, including: Payment providers Hosting providers Communication services Analytics providers Identity or authentication providers Mapping/location services Healthcare technology providers Pharmacy or logistics providers Other technology providers Third-party services may be governed by their own terms and privacy policies. LAVAMOZU HEALTH is not responsible for matters outside its reasonable control arising solely from the independent operation of a third-party service.
16. Platform Availability
We will use reasonable efforts to maintain the availability and security of the Platform. However, the Platform may occasionally be unavailable due to: Maintenance Upgrades Technical failures Cyber incidents Telecommunications failures Third-party service interruptions Power or infrastructure failures Regulatory requirements Force majeure events Circumstances beyond our reasonable control We do not guarantee uninterrupted or error-free availability.
17. Privacy and Data Protection
Your use of the Platform involves the processing of personal information. Our processing of personal data is governed by our Privacy Policy, which forms part of these Terms. LAVAMOZU HEALTH shall process personal data in accordance with applicable data-protection law, including the Nigeria Data Protection Act 2023 where applicable. The Nigeria Data Protection Commission identifies rights including information, access, rectification, objection, restriction, portability and erasure/being forgotten, subject to applicable legal conditions. Because the Platform processes health information and other sensitive information, LAVAMOZU HEALTH maintains data-protection compliance measures appropriate to healthcare services, including Data Protection Impact Assessments. We are completing our data protection registration with the NDPC, consistent with the NDPC's published guidance identifying healthcare services and sensitive data processing as circumstances requiring such measures.
18. Confidentiality
We will take reasonable measures to protect confidential information entrusted to us through the Platform, subject to: Applicable law Legitimate healthcare requirements Regulatory obligations Court orders Law-enforcement requirements Protection of users or the public The terms of our Privacy Policy Healthcare professionals m
19. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, subject to any mandatory applicable law. The courts of Imo State, Nigeria shall have jurisdiction over any disputes arising under or in connection with these Terms.
20. Changes to These Terms
We may update these Terms from time to time to reflect: Changes to the Platform Changes to our Services Legal or regulatory developments Security requirements Changes to our business operations Where required by law, we will provide appropriate notice of material changes. Your continued use of the Platform after the effective date of revised Terms may constitute acceptance of the revised Terms to the extent permitted by law.